.1. Mája 14/460,013 13 Rajecké Teplice, Slovakia
+421 41 5555 333
recepcia@hoteldiplomat.sk
Cancellation Conditions
Cancellation Conditions
If you wish to cabcel your reservation at Wellness Hotel Diplomat****
Cancellation Terms and Cancellation Charges

In case of any changes or cancellation connected with the ordered services already confirmed by the hotel please inform us in writing. Our clients have the right to cancel their stay and related services up until a certain cancellation date set by the hotel. In case of cancellation of the stay and related services throughout the year the hotel has the right to charge the client a cancellation fee as compensation for its financial loss:

  • in case of cancellation up to 21 work days before the confirmed arrival date we will charge 25% of the price of the booked hotel service and arrangements
  • in case of cancellation up to 14 work days before the confirmed arrival date we will charge 50% of the price of the booked hotel service and arrangements
  • in case of cancellation up to 7 work days before the confirmed arrival date we will charge 75% of the price of the booked hotel service and arrangements
  • in case of cancellation up to 2 work days before the confirmed arrival date we will charge 100% of the price of the booked hotel service and arrangements
Cancellation Terms and Cancellation Charges during Christmas, New Year’s Eve And Easter Holidays

In case of cancellation of the stay and related services during Christmas and Easter holidays the hotel has the right to charge the client a cancellation fee as compensation for its financial loss:

  • in case of cancellation up to 10 work days before the confirmed arrival date we will charge 50% of the price of the booked hotel service and arrangements
  • in case of cancellation up to 5 work days before the confirmed arrival date we will charge 100% of the price of the booked hotel service and arrangements

If the client informs us in writing about serious reasons e.g. serious illness, rehabilitation, military duty, death, serious illness or death of an immediate family member for not being able to start the booked holiday, the hotel can charge a lower cancellation fee than agreed or no fee at all.

Payment Terms And Conditions

In order to confirm your chosen arrangements, we kindly ask you to pay the proforma invoice containing 50% or 100% of the total price of the stay. For issuing a proforma invoice we need all the billing information to be full and accurate. After we receive the complete billing information, the proforma invoice will be sent to you by an email. When the payment is received, we will send the payment confirmation /invoice/ to you. Proforma invoices are to be paid in full within 14 days of the invoice date.

Bank Account Details
Account Number: 4009089038/7500
Bank Name: Československá obchodná banka, a.s.
IBAN: SK5275000000004009089038
SWIFT/BIC code: CEKOSKBX
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